Advocate/Enrollment Coordinator - Hospitality Plan

Job Locations US-NV-Las Vegas
Posted Date 2 weeks ago(3/9/2018 3:29 PM)
# of Openings
Culinary Health Fund


CHF logo with A division of UHH



Our mission-driven organization is focused on the “Triple Aim” - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.


The Culinary Health Fund serves over 100,000+ workers and 220,000 covered lives in the hospitality and gaming industry. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!



Key Attributes:


  • Integrity – Must be trustworthy and principled when faced with complex situations

  • Ability to build positive work relationships – Mutual trust and respect will be essential to the collaborative relationships required

  • Communication – Ability to generate concise, compelling, objective and data-driven reports

  • Teamwork – Working well with others is required in the Fund’s collaborative environment

  • Diversity – Must be capable of working in a culturally diverse environment

  • Continuous Learning – Must be open to learning and skill development.  As the Fund’s needs evolve, must be proactive about developing new areas of expertise

  • Lives our values – Must be a role model for the Fund’s BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)



The position is to be a resource for Hospitality Plan participants, the Union and for internal Fund staff who are seeking assistance with regard to navigating and understanding the complex health system, assisting with understanding the “participant’s point of view” and communicating benefits.   In addition, this position will coordinate new employer and annual open enrollments with the Fund’s New Membership Department.

Job Functions, Duties, and Responisbilities:

  • Conducts Advocacy via phone and e-mail in order to educate Hospitality Plan participants on the Fund’s benefits, eligibility rules and programs
  • Coordinates new employer and annual open enrollments with the New Membership Department, including planning, logistics and attendance onsite at large employer enrollments.
  • Participates in onsite new employer and open enrollment events for large employers
  • Educates participants regarding Hospitality Plan services and the most optimal way to access care
  • Provides input to management regarding concerns identified through various interactions with participants
  • Assists with the identification of participants requiring follow-up services
  • Assists participants with questions/concerns in person, email and phone
  • Assists with complaint resolutions
  • Other duties as assigned within the scope of responsibilities and requirements of the job
  • Travel 10% - open enrollment



  • Bi- or Multi- lingual skills (written and verbal): one of which must be English (required); the second of which must be Spanish (preferred), or other language that fits within the Hospitality Plan participant demographics
  • Strong organizational skills with the ability to meet deadlines and work in a fast-paced environment
  • Possess an intermediate level of computer proficiency within a Microsoft Office environment; Data entry skills including alpha-numeric and drop down options
  • Excellent communication and listening skills
  • Detail-oriented

 Ability to:

  • Quickly establish and maintain strong relationships with participants based on mutual respect and trust
  • Navigate an online enrollment system
  • Plan enrollment events and collaborate with other Fund staff in planning
  • Show participants compassion and empathy; balance compassion and empathy with Fund business objectives
  • Work outside traditional office hours as needed (for example evenings and weekends)
  • Exercise discretion and judgment when providing guidance to individuals with respect to their healthcare options
  • “Download” and transcribe pertinent information on participant issues
  • Travel to onsite enrollment events in other states, as needed
  • Lift up to 20 pounds
  • Manage competing deadlines and multiple projects in a fast-paced environment
  • Perform the essential functions of this job with or without reasonable accommodations

Education: High School or Equivalent

License: Valid Driver’s License and current car insurance

Minimum Years’ Experience: 3 or more in a health care field and/or customer service type environment.

Other Requirements:

  • Experience working in the hospitality/food service industry preferred
  • Familiarity with the participants’ cultural traditions and life experiences strongly desired
  • Experience working with low-income and immigrant communities desired
  • Knowledge of health care benefits/programs, eligibility and plan design preferred
  • Knowledge of Union environment preferred


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