• Nurse Care Coordinator

    Job Locations US-IL-Chicago
    Posted Date 3 months ago(3/22/2018 1:00 PM)
    # of Openings
    Medical Management
  • Overview




    Looking for a way to influence the health and healthcare of many?


    If so, we’d love to hear from you! Our mission-driven organization is focused on theTriple Aim - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.


    UNITE HERE HEALTH serves 100,000+ workers and 220,000 covered lives in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!



    Key Attributes:


    • Integrity – Must be trustworthy and principled when faced with complex situations
    • Ability to build positive work relationships – Mutual trust and respect will be essential to the collaborative relationships required
    • Communication – Ability to generate concise, compelling, objective and data-driven reports
    • Teamwork – Working well with others is required in the Fund’s collaborative environment
    • Diversity – Must be capable of working in a culturally diverse environment
    • Continuous Learning – Must be open to learning and skill development.  As the Fund’s needs evolve, must be proactive about developing new areas of expertise
    • Lives our values – Must be a role model for the Fund’s BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)



    This position assesses, coordinates and partners with health care providers and participants for timely and appropriate delivery of care across service lines. This position reports to the Medical Director while working collaboratively with other Fund leaders, through training, coaching, and joint development of focused health improvement programs. This position may also oversee Health Promoters (lay health outreach staff) within the region.

    • Trains and coaches Health Promoters and other Fund staff as needed on participant clinical needs
    • Collaborates with Health Promoters to assist participants with chronic conditions, complex needs, and/or high risk potential /special needs
    • Assists Health Promoters in creating and implementing individual participant care plans that involve their providers and family /caregivers. It may also include having Health Promoters connect participants to relevant community resources
    • Increases participants’ ability to self–manage and promote shared decision making. This includes coordinating with other Fund programs aimed at providing group support and education (e.g. Better Living) and individual support and education (e.g. Living Better with Diabetes, CERC Cancer Care).
    • Promotes timely access to appropriate care while decreasing emergency room utilization, hospital readmissions and unnecessary lengths of stay
    • Provides knowledge on medication reconciliation
    • Serves as a contact point for clinical information needs of the Region, working closely with the Medical Director
    • Demonstrates initiative in planning/implementing programs based on current and projected future trends in care delivery with the Medical Director and Regional Director
    • Works closely with other Regional Directors, Fund Nurses and Health Promoters to learn from each other’s experiences, support each other, and spread best practices across the Fund
    • Performs other duties as assigned within the scope of responsibilities and requirements of the job

    • Performs Essential Job Functions and Duties with or without reasonable accommodation


    Years of Experience and Knowledge

    • 3 - 5 years of direct experience minimum of Case Management, and/or Managed Care
    • 5 - 7 years of team management experience required in a hospital, payer and/or or healthcare environment

    • Experience and working knowledge of managed health care and the health care infrastructure within the Chicago region

    • Clinical knowledge of chronic disease and complex care management in multiple settings.

    Education, Licenses, and Certifications

    • Bachelor's Degree in Nursing, healthcare Management or related field or equivalent work experience required
    • Required: Active State Registered Nurse license in good standing  


    Skills and Abilities

    • Intermediate level Microsoft Office skills (PowerPoint, Word, Outlook)
    • Intermediate level Microsoft Excel skills
    • Leadership and team building skills
    • Communication skills (written and verbal)
    • Interpersonal and coaching skills
    • Analytical and problem solving skills


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