The Neighborhood Health Center is dedicated to helping our Culinary members live healthier lives. Working together with our medical partners, we are changing the way healthcare is delivered to the Culinary community. We strive to create an environment where every Culinary member has high-quality care, better access to medical services, and an exceptional patient experience.
That every Culinary member we serve enjoys a better, healthier life.
VALUES | Our Three Cs
Compassion: Every team member is empowered and expected to take extraordinary measures to care for and treat each individual Culinary member's needs.
Clinical excellence: We deliver the highest standard of care through our focus on prevention, early detection and evidence-based treatment of medical conditions. Through innovation, we take new approaches and use new techniques in delivering care.
Communication: We provide clear health communication and education to ensure our members have the information, resources, and knowledge they need to make informed decisions about their health.
This position will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center’s mission and vison. This position uses excellent customer services techniques, meets and greets patients; identifies and clarifies patients’ needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions. Acts as the positive “face” of the Health Center as the main point of contact for participants and families Work at front desk and in a call center setting.
High School Diploma or equivalent
Minimum Years’ Experience: More than one (1) year working in customer service environment. Preferred experience in a health center environment.
Other Requirements: Bi-Lingual highly recommended