UNITE HERE HEALTH

  • Member Experience Manager (Healthcare)

    Job Locations US-IL-Aurora
    Posted Date 2 months ago(2 months ago)
    ID
    2018-1467
    # of Openings
    1
    Category
    Management
    Company
    UNITE HERE HEALTH
  • Overview

    betterworkplaceuhh

     

     

    Looking for a way to influence the health and healthcare of many?

     

    If so, we’d love to hear from you! Our mission-driven organization is focused on theTriple Aim - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.

     

    UNITE HERE HEALTH serves 100,000+ workers and 220,000 covered lives in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

     

     

    Key Attributes:

     

    • Integrity – Must be trustworthy and principled when faced with complex situations
    • Ability to build positive work relationships – Mutual trust and respect will be essential to the collaborative relationships required
    • Communication – Ability to generate concise, compelling, objective and data-driven reports
    • Teamwork – Working well with others is required in the Fund’s collaborative environment
    • Diversity – Must be capable of working in a culturally diverse environment
    • Continuous Learning – Must be open to learning and skill development.  As the Fund’s needs evolve, must be proactive about developing new areas of expertise
    • Lives our values – Must be a role model for the Fund’s BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)

     

    Responsibilities

    This position acts as the first point of contact for local unions and employers, providing information and support during the bargaining process, and to coordinate all internal and external functions related to the team during the onboarding process.

     

    Essential Job Functions and Duties:

    • Partners with local unions and employers, external vendors and parties, and internal teams  to ensure the smooth onboarding of new employer accounts  and minimize any impact to members
    • Manages the intake for potential new employers and acts as the first point of contact for local unions and employers
    • Leads and guides local unions and employers through the bargaining support and enrollment processes (i.e., receives requests, coordinates cross-functional teams, provides answers or sets up conversations with others as appropriate). 
    • Ensures network research is conducted and communicated, benefit comparisons are created and distributed,  and provides general troubleshooting
    • Assesses the department policies and procedures for consistency with the requirements of the applicable benefit plan unit
    • Ensures that the online enrollment system contains the most up-to-date information about the plans, employee cost shares, and benefit offerings, etc
    • Identifies and implements process improvements finding ways to provide efficient and effective outcomes to meet the needs of the members and organization
    • Oversees new employer and member transition, including the facilitation of internal communications among the various departments to ensure they are aware of effective dates, CBA terms and any issues/challenges requiring resolution
    • Leads maintenance of bargaining support documents, “radar” of potential worksites, and its distribution to other departments as necessary
    • Conducts and develops webinars and in-person presentations for potential new employers
    • Attends enrollment events and meetings with potential new employees
    • Perform other duties as assigned within the scope of responsibilities and requirements of the job
    • Perform Essential Job Functions and Duties with or without reasonable accommodation

    Qualifications

    • Bachelor's degree in Business, Healthcare Administration or related field or equivalent work experience required.
    • Minimum of 3 ~ 5 years of related experience required
    • Minimum 2 ~ 3 years of supervisor experience required
    • Detailed understanding of how healthcare benefits are structured and paid both from an operations standpoint and a patient/participant perspective
    • Understanding of enrollments systems and related work flows to ensure the online enrollment system meets our technical and administrative requirements
    • Experience working with unions strongly preferred
    • Experience with low-income immigrant communities a plus
    • Intermediate level Microsoft Office skills (PowerPoint, Word, Outlook)
    • Intermediate level Microsoft Excel skills
    • Preferred fluency (speak and write) in Spanish
    • 15% ~ 25% travel.
    • Ability to work collaboratively with superiors, peers, and subordinates
    • Provide effective leadership and training to an assigned team or teams
    • Good organization, analytical skills, and attention to detail
    • Manage competing deadlines and multiple projects in a fast-paced environment

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