• Manager of A/R Operations (Healthcare)

    Job Locations US-IL-Aurora
    Posted Date 1 week ago(7/9/2018 10:45 PM)
    # of Openings
  • Overview




    Looking for a way to influence the health and healthcare of many?


    If so, we’d love to hear from you! Our mission-driven organization is focused on theTriple Aim - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.


    UNITE HERE HEALTH serves 100,000+ workers and 220,000 covered lives in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!



    Key Attributes:


    • Integrity – Must be trustworthy and principled when faced with complex situations
    • Ability to build positive work relationships – Mutual trust and respect will be essential to the collaborative relationships required
    • Communication – Ability to generate concise, compelling, objective and data-driven reports
    • Teamwork – Working well with others is required in the Fund’s collaborative environment
    • Diversity – Must be capable of working in a culturally diverse environment
    • Continuous Learning – Must be open to learning and skill development.  As the Fund’s needs evolve, must be proactive about developing new areas of expertise
    • Lives our values – Must be a role model for the Fund’s BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)



    The Manager of Operations will manage the daily activities of the Operations team which may include but is not limited to: employer support, services, and administration, responding to customer service inquiries and the collection of contributions from employers. This position also oversees eligibility processing for all Plan Units and collaborates with the New Membership department on all enrollment activities. 


    The Manager of Operations interfaces with Legal, Finance, Regional Offices as well as other internal departments and coordinates with the Technical Operations team assisting employers in utilizing the self-service portal.  This position is responsible for managing all performance metrics and goals and ensuring continuous improvement of the timeliness, accuracy, and quality of contribution processing.


    Essential Job Functions:

    • Coordinates the development and implementation of routine operating plans, policies and procedures, and safeguards.
    • Monitors daily contribution activity to ensure adherence with finance policies and procedures.
    • Manages billing/accounts receivables as it pertains to welfare plans.
    • Oversees daily activity of all representatives to ensure turnaround times are being met and policies and procedures are followed.
    • Ensures the timely processing of customer service inquiries from other departments and offices.
    • Communicates as appropriate with Participants/Locals/Employers, staff, Departmental Staff, Management, and internal partners.
    • Facilitates communication and coordinates tasks between the department stakeholders involved amd ensures all parties are effectively working together to achieve the organization’s goals.
    • Encourages and rewards innovative ideas that help the team BETTER meet operational objectives while at the same time meeting participant focused objectives.
    • Collaborates and partners with Operations Leadership to ensure consistency across all teams and identifies ways to be BETTER, more efficient, adaptable and participant focused.
    • Serves in an advisory capacity to management related to policy based on experiences with employers as well as employer reporting issues to track/trend ongoing needs.
    • Develops, maintains, and monitors employee performance measures and goals as well as related training.
    • Provides leadership by motivating, coaching, and empowering staff to meet the Fund’s mission/goal to educate and assist employers in providing accurate and timely monthly coverage to members.
    • Ensures procedures are in compliance with HIPAA policies and regulations.
    • Determines improvements and implements change.
    • Provides ongoing support to maintain an efficient and effective operating system to enable all employers to receive the highest level of customer service by getting accurate, consistent and timely responses.
    • Perform other duties as assigned within the scope of responsibilities and requirements of the job.
    • Perform Essential Job Functions and Duties with or without reasonable accommodation.





    • 5+ years minimum supervisory or management experience related to accounting and accounts receivable participant enrollment and eligibility, and/or client services
    • Working knowledge of COBRA, DOL Claims and Appeals, QMCSO regulations
    • Solid knowledge of accounts receivable for welfare plans
    • Solid understanding of participant enrollment and eligibility
    • Professional level training that provides an understanding of:
      • the administration of welfare plan benefits
      • audit and billing procedures
      • collective bargaining agreements and minimum standards
      • review and development of plan documents and summary plan descriptions
    • 2-4 years’ work experience that provides a working knowledge of:
      • billing and delinquency procedures
      • eligibility rules and online enrollment functions including basic system testing and enhancement requests/support
    • Management experience including:
      • setting and monitoring team goals
      • coaching team members including performance evaluation
    • An understanding of Taft-Hartley Trust Funds and the union environment
    • Minimum level computer skills in a Microsoft Office environment: Intermediate

    Essential Skills and Abilities:

    • Quickly establish and maintain strong relationships with all positions within the Fund and participants based on mutual respect and trust
    • Approach issues related to participants with empathy and compassion; balance empathy and compassion with Fund business objectives
    • Maintain a high level of confidentiality
    • Excellent written, verbal and presentation skills
    • Excellent analytical skills and research ability
    • Highly developed problem solving and decision making skills
    • Strong Interpersonal Skills
    • Process Design and Improvement
    • Manage competing deadlines and multiple projects in a fast-paced environment


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed