• Operations Supervisor (Healthcare A/R)

    Job Locations US-IL-Aurora
    Posted Date 4 months ago(2/20/2019 12:30 PM)
    # of Openings
  • Overview




    Looking for a way to influence the health and healthcare of many?


    If so, we’d love to hear from you! Our mission-driven organization is focused on theTriple Aim - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.


    UNITE HERE HEALTH serves 100,000+ workers, 220,000 covered lives in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!



    Key Attributes:


    • Integrity – Must be trustworthy and principled when faced with complex situations
    • Ability to build positive work relationships – Mutual trust and respect will be essential to the collaborative relationships required
    • Communication – Ability to generate concise, compelling, objective and data-driven reports
    • Teamwork – Working well with others is required in the Fund’s collaborative environment
    • Diversity – Must be capable of working in a culturally diverse environment
    • Continuous Learning – Must be open to learning and skill development.  As the Fund’s needs evolve, must be proactive about developing new areas of expertise
    • Lives our values – Must be a role model for the Fund’s BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)


    The Operations Supervisor oversees and manages Representatives.  This involves monitoring the collection of contributions from employers based on their Collective Bargaining Agreements with the various Local Unions.  The Operations Supervisor ensures work history is input correctly for each member which provides eligibility for health care coverage. This position also participates in open enrollment activities in collaboration and coordination with the New Membership team.  This role provides daily support to employees and gives guidance and direction in the enrollment, eligibility, work history, employer/employee payments and processes while ensuring adherence to policies and procedures.   


    Essential Job Functions

    • Provides leadership, motivates, advocates, coaches and develops team performance and promotes the organization's culture/mission
    • Monitors team goals and audits production, quality, and performance to ensure the team is applying payments from employer/employee appropriately
    • Manages team workflows by delegating and assigning work to staff
    • Assists team in resolving complex or escalated operations or payment issues
    • Reviews contract extracts, inputs contract information and requirements, and monitors contract status
    • Assists in training employers on processing work reports and payments on the employer website
    • Collaborates and partners the other Operations Supervisors to ensure consistency across all teams and identify ways to be more efficient, adaptable, and member focused
    • Ensures that adherence to policies and procedures are consistently applied
    • Assists in processing work reports as needed
    • Initiates and recommends policy changes
    • Collaborates with the Legal team to understand legal requirements and plan provisions
    • Updates quarterly collections reports with payments received on outstanding issues
    • Interacts with Employers, Local Unions and members to resolve complex issues
    • Interacts with Employers & Local Unions to educate regarding policies and procedures
    • Ensures the team is applying eligibility and work history hours, FMLA hours, absence/leave hours, and vacation bank appropriately
    • Analyzes problems, identifies and develops alternative solutions, projects consequences of proposed actions, and implements recommendation/solutions
    • Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
    • Responsible for the oversight of continued employee training requirements, safety and quality initiatives
    • Performs other duties as assigned within the scope of responsibilities and requirements of the job
    • Performs Essential Job Functions and Duties with or without reasonable accommodations




    Education and Certifications

    • Bachelor's Degree in Healthcare Administration or related field or equivalent work experience required

    Knowledge and Experience

    • 2 ~ 3 years of related experience minimum
    • 1 ~ 2 years of supervisor experience required
    • Professional level training that provides working knowledge of:
    • accounting principals
    • administration of welfare plan benefits
    • audit and billing procedures
    • collective bargaining agreements and minimum standards
    • plan documents and summary plan descriptions
    • billing and delinquency procedures
    • eligibility rules and enrollment functions
    • Supervisory experience including:
    • setting and monitoring team goals and measuring performance
    • coaching/mentoring/providing ongoing training to contribution and accounting representatives conducting performance appraisals

    Essential Skills and Abilities 

    • Intermediate level Microsoft Office skills (Word, Excel, PowerPoint, Word, Outlook)
    • Preferred fluency (speak and write) in Spanish
    • Communication, organizational, analytical, and deductive reasoning
    • Problem solving, multi-tasking and decision making skills
    • Customer service


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