• Patient Safety and Risk Management Manager

    Job Locations US-NV-Las Vegas
    Posted Date 2 weeks ago(6/10/2019 11:03 AM)
    # of Openings
    Health Center
    Neighborhood Health Center (Las Vegas)
  • Overview





    The Neighborhood Health Center is dedicated to helping our Culinary members live healthier lives. Working together with our medical partners, we are changing the way healthcare is delivered to the Culinary community. We strive to create an environment where every Culinary member has high-quality care, better access to medical services, and an exceptional patient experience.



    That every Culinary member we serve enjoys a better, healthier life.



    VALUES | Our Three Cs

    Compassion: Every team member is empowered and expected to take extraordinary measures to care for and treat each individual Culinary member's needs. 


    Clinical excellence:  We deliver the highest standard of care through our focus on prevention, early detection and evidence-based treatment of medical conditions. Through innovation, we take new approaches and use new techniques in delivering care. 

    Communication: We provide clear health communication and education to ensure our members have the information, resources, and knowledge they need to make informed decisions about their health.


    Under the direction of, and in collaboration with the Health Center Leadership, establishes an effective risk management and patient safety program. Implements a risk management and patient safety model that is both proactive to identify potential risk or safety issues which could affect patients, caregivers, stakeholders or the medical staff and reactive to actual events/near misses to ensure that causative factors are identified, and actions implemented to reduce or eliminate recurrence. Serves as the organization's Patient Safety Officer.  Develops a model to be utilized across all Unite Here Health patient care centers and provides leadership and guidance across the organization on the patient safety model.




    Create and implement an effective Risk Management/Patient Safety program including:

    • A Risk Management/Patient Safety plan, with annual review and revision to meet organizational goals and changes in industry regulations/standards
    • Develop and support the organization’s Culture of Safety
    • Develop and maintain relationship with our Provider Partners and help support the development of their infrastructure for patient safety
    • Administrator for the Enterprise event tracking system, with oversight to ensure event capture, tracking, analysis and reporting
    • Collaboration with Legal on actual litigation cases
    • Collaboration with Legal/Risk to resolve potential litigation cases arising from patient or caregiver complaints
    • Serve as liaison between patient/caregiver and Legal/Risk to address potential litigation cases
    • Review of all actual/potential cases to identify risks and work with key internal stakeholders to develop mitigation strategies to prevent recurrence
    • Oversight of the organization's Root Cause Analysis (RCA) activities. Reports RCA events, findings and action plans to appropriate committees (e.g. confirmation and consensus meetings)
    • Direct all investigations related to Sentinel Events, event reports with harm score of level E-I, or other situations where harm to a patient, caregiver, stakeholder, medical staff occurred
    • Responsible for the organization's policies and procedures related to risk management and patient safety activities
    • Serves as the organization's subject matter expert for risk management and patient safety regulations and processes
    • Maintains current knowledge of risk management and patient safety regulations, standards and practices
    • Ensure organizational compliance with Federal, State or Accrediting Body risk management and patient safety regulations and standards
    • Provides organization-wide education on risk management and patient safety topics
    • Participates in all Enterprise-wide Risk Management/Patient Safety initiatives
    • Manages direct report(s) including education, development and implementation of workflows to accomplish department goals, evaluation, etc.
    • Sets goals and achieve measurable results
    • Contributes ideas to plans and achieving department goals
    • Performs other duties as assigned within the scope of responsibilities and requirements of the job
    • Performs Essential Job Functions and Duties with or without reasonable accommodation




    Years of Experience and Knowledge

    • Minimum of (3) years of current experience in healthcare risk management/patient safety is required
    • Managerial experience is preferred


    Education, Licenses, and Certifications

    • Bachelor's degree in a healthcare related field is required
    • Preferred: Master’s degree
    • Required: Certified Professional Healthcare Risk Management or must obtain within one (1) year of hire
    • Preferred: Registered Nurse in NevadaSkills and Abilities
      • Intermediate level Microsoft Office skills (PowerPoint, Word, Outlook)
      • Intermediate level Microsoft Excel skills
      • A clear communicator; able to work across cross-functional teams
      • A good relationship builder, with colleagues and external partners
      • Detailed-oriented
      • Able to manage projects independently
      • A creative thinker and excellent problem solver
      • Able to exercise strong judgment and maintain confidentiality
      • Comfortable with a high degree of ambiguity, rapid change
    • Passionate about service to colleagues and customers




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